Optimizing database operations for a large financial IT operator

Reliable second-line database support within a multi-layer nearshore delivery model for a large financial IT operator.

Secure server infrastructure and network connections for database operations, monitoring, and second-line DBA support in financial IT.

Industry IT services

Employees 11-50

Region Germany

Services DevOps, database administration

Client since 2024

Client overview

Summarize article with AI

ServiceFactum is a German engineering contractor specializing in near- and offshoring for software development and data engineering. With onshore governance and distributed teams, the company helps clients deliver complex projects faster, often cutting time-to-production by 3–4 months. For this project, ServiceFactum required additional database administration capacity within its structured delivery model to support a large financial IT client, stabilize operations, and accelerate infrastructure changes in a regulated environment.

Challenge

ServiceFactum managed a long-term infrastructure support stream for a large financial IT environment. The setup included hundreds of database instances operating in a strictly controlled security landscape.

The client operated a critical financial infrastructure that required high availability, while limited internal resources increased the risk of downtime and operational overload.
Managing over 250 database instances created scaling challenges and slowed down infrastructure changes.
Strict regulatory requirements had to be met while controlling operational costs and maintaining efficiency.

The environment included multiple database systems, which increased complexity in management and performance tuning.
Replication inconsistencies and recurring incidents such as storage overflows and migration issues affected system stability.
Manual processes in change management and access control slowed down operations and increased response time.

Solution

Innowise provided a senior DBA/DBD specialist who integrated into ServiceFactum’s delivery stream and took over second-line database support.

We aligned with ServiceFactum’s delivery processes and operational framework and focused on stabilizing operations, improving database performance, and supporting infrastructure changes.

Database performance and stability

We optimized MySQL performance, improved replication reliability, and maintained consistent database operations across the environment.

Incident management and maintenance

We handled incidents such as storage overflows, migration issues, and system errors, while performing routine maintenance, backups, and log management to prevent disruptions.

Infrastructure and automation improvements

We supported database updates, storage expansion, and system changes. We also introduced automation for PostgreSQL configuration using Ansible and implemented secure monitoring with TLS.

Technologies & tools

Databases

MySQL

Operating systems

Unix / Red Hat 7, 8 (with migration toward 9)

Configuration management

Ansible

Access & security

Citrix environment, Multi-factor authentication

Team

Senior DBA/DBD

Results

Project duration

August 2024 – Ongoing

The structured delivery setup improved coordination and reduced operational overhead, further enhancing stability and reducing downtime risk.
Incident resolution time decreased, which improved system reliability and SLA adherence.
Routine operational workload shifted to the embedded specialist, allowing internal teams to focus on strategic tasks.
Infrastructure changes and scaling activities were performed faster and with less disruption.
All operations followed strict security and compliance requirements, ensuring safe handling of financial data.

Note: The project is still ongoing, so these results reflect the current, intermediate outcomes, with continued improvements expected as the project progresses.

Get secure, reliable infrastructure support.

Related cases

Contact us

Book a call or fill out the form below and we’ll get back to you once we’ve processed your request.

Name

Company

Phone

Message

Send us a voice message

Attach documents

Upload file

You can attach 1 file up to 2MB. Valid file formats: pdf, jpg, jpeg, png.

By clicking Send, you consent to Innowise processing your personal data per our Privacy Policy to provide you with relevant information. By submitting your phone number, you agree that we may contact you via voice calls, SMS, and messaging apps. Calling, message, and data rates may apply.

You can also send us your request
to contact@innowise.com

What happens next?

Once we’ve received and processed your request, we’ll get back to you to detail your project needs and sign an NDA to ensure confidentiality.

After examining your wants, needs, and expectations, our team will devise a project proposal with the scope of work, team size, time, and cost estimates.

We’ll arrange a meeting with you to discuss the offer and nail down the details.

Finally, we’ll sign a contract and start working on your project right away.