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About us
TechnologiesIndustriesPortfolioEnsure your IT infrastructure stays reliable with Innowise. We apply hard-won expertise and well-defined SLAs to cloud and hybrid environments. You pay for results: uninterrupted operations, minimized risks, and issues resolved on the fly.
Ensure your IT infrastructure stays reliable with Innowise. We apply hard-won expertise and well-defined SLAs to cloud and hybrid environments. You pay for results: uninterrupted operations, minimized risks, and issues resolved on the fly.
With our managed IT services for businesses, we remotely handle your infrastructure and applications through ongoing monitoring, administration, and optimization. Our SLAs are “white-box” by design with defined metrics, reporting, and incident escalation paths to support predictable performance and uptime. Need us to take full control, or work as an extension of your internal team? Either way, we adapt.
Our objective here is to classify incidents based on impact and urgency. This allows us to prioritize resolution and allocate the necessary resources.
We establish a clear commitment to timeframes for both acknowledgment and response times based on the assigned severity levels and SLAs.
There are measurable targets for backup completion and restore reliability within the managed service provider’s environment.
An escalation process is in place to route incidents to senior technical engineers or third-party vendors, as applicable.
We define the conditions under which service credits are issued for failing to meet the established SLAs.
Scheduled and unscheduled maintenance, together with associated success criteria, are set for routine maintenance, updates, and remediation of vulnerabilities.
We align on scope, responsibilities, and team communication from the start. Also, we set clear measures for success.
Our team verifies whether all technical requirements, such as access, configuration, and compliance measures, are in place before the service starts.
During discovery, we aim to fully understand your data center environment, including infrastructure, application stack, and interdependencies.
After documents are collected and past incidents reviewed, we sync up with your internal IT teams to avoid shadow IT.
We deploy monitoring tools across all your environments and establish alerting, so that we can see everything that we should manage.
The first few weeks are focused on addressing critical issues and system performance management. We prioritize what hurts most and go from there.
Innowise ensures it with proactive maintenance and precise IT support plans.
Our team takes on the entire responsibility for your infrastructure monitoring, security, and administration to the level agreed upon. You have a single point of accountability: we manage patches, uptime, and threat detection, allowing your team to stay focused on the core product.
We work alongside your internal IT team and provide support at defined levels, such as L1/L2 support, or in specific areas, such as cloud management. We help you fulfill your internal team’s skill gaps to maintain full strategic control within set boundaries.
Innowise, a managed IT services provider, offers monitoring and incident response outside business hours to ensure 24/7/365 availability of your systems. We monitor your dashboards at night and on weekends, and provide a daily status report when you arrive.
We’ve been managing infrastructure for 19+ years and hold certifications such as AWS SysOps Administrator, Azure Administrator Associate, and Microsoft DevOps Engineer Expert.
Before starting, we provide clear SLAs so you know when to expect results. With regular reporting and transparent time tracking, you stay up to date on progress.
Entrust your assets to a certified provider in information security management (ISO 27001:2022) and cloud security (ISO 27017:2015) to integrate protection at every layer.
Remote managed IT services involve outsourcing your IT operational management to an external IT provider that manages your infrastructure from outside of your offices. This type of managed services can span various items, from basic operational performance metrics (i.e., uptime, response time) to on-demand help desk assistance.
As a managed IT support company, we provide clients with everything they need to keep their day-to-day operations and systems running smoothly. The foundational services typically include:
Yes. Infrastructure monitoring is performed 24/7/365. Support is available at varying levels, including standard business hours, round-the-clock coverage Monday through Friday, and 24/7 with an after-hours premium.
We have several practices in place to continually test and validate disaster recovery capabilities, including but not limited to: daily automated backups with integrity checks; weekly restore tests of random files/servers; monthly full disaster recovery fire drills; and annual 3rd-party validation. We also provide a signed quarterly report on backup and disaster recovery reliability.
A layered approach is used: next-gen AV + EDR, constant monitoring 24/7 by our security operations center, vulnerability scanning every 48 hours, automated patching for all systems within 24 hours of release, firewall and DNS filtering, and dark web credential monitoring — all in place.
Seamlessly, we will act as your co-managed IT partner. You will maintain control, and we will take care of overflow, after-hours, specialized work (cloud and security), or Level 1 & 2 help desk support. Communication is available via Slack or Teams, with shared ticketing offered as an option.
Yes, we have experience with AWS, Azure, GCP, VMware, Hyper-V, and physical servers. Our teams will provide unified visibility through a single pane (Datadog/LogicMonitor) as well as identity management across both on-prem AD and Azure AD.
The initial phase is about service kickoff, where we agree on scope, responsibilities, and expectations. Next, we validate your IT readiness and discover your environment to obtain a complete view of your infrastructure. After this, your team shares knowledge with us, and finally, we deploy all necessary tools. The first weeks of maintenance are typically about putting out the biggest fires and prioritizing critical issues.
