Microsoft Dynamics 365 support services

Is your Dynamics 365 environment plagued by slow response times, unresolved tickets, and upgrade unpredictability? Innowise provides dedicated D365 support with quick root-cause fixes and proactive health monitoring.

30+

projects

35+

Dynamics 365 support specialists

9+

years supporting Microsoft business apps

Is your Dynamics 365 environment plagued by slow response times, unresolved tickets, and upgrade unpredictability? Innowise provides dedicated D365 support with quick root-cause fixes and proactive health monitoring.

30+

projects

35+

Dynamics 365 support specialists

9+

years supporting Microsoft business apps

Services
Support packages
Success stories
Why choose us
Reviews
Tech stack

Our Dynamics 365 support services

  • App support
  • Functional support
  • Technical support
  • Monitoring
  • Troubleshooting
  • User support
  • Release support
  • Performance tuning
  • Change requests
  • Managed support

Dynamics 365 application support

We don't let application errors pile up. We monitor, diagnose, and resolve stagnant workflows, system crashes, and logic failures. Leaving your applications stable, and your teams productive.

Developers collaborating and reviewing code together in a software project meeting

Microsoft Dynamics 365 functional support

When aspects aren’t quite clicking, we’re here to work out the issues. By tracing workflows, we’ll identify what’s wrong and tweak the configurations so you can resume business as usual.

Software engineer explaining source code to a team member during a collaborative coding session

Dynamics 365 technical support

Integrations, APIs, and custom developments are the technical backbone of your system. Innowise manages all of this, finding gaps and plugging holes so that systems are stable and problems are addressed at the root.

Engineer updating software and monitoring systems with a laptop in a technology workspace

Dynamics 365 monitoring and preventive maintenance

We perform 24/7 system health checks to prevent anomalies and outages, while automated alerts keep you in the loop. Keeping your ERP consistent at all times.

Developer analyzing data dashboards on dual monitors while writing code at the desk

Dynamics 365 incident management and troubleshooting

Think of us as your incident SWAT team. Alerts trigger action. We assess, isolate, and resolve, often before anyone else can notice. After that, we document the root cause and update your playbook

Software engineer conducting a React code merge, viewing side-by-side diffs on a laptop screen

Dynamics 365 user support and administration

Every "Can you reset my password?" or "I need access to this module?" pulls your internal IT away from bigger priorities. We take those daily requests off their plate. Your users stay productive. Your IT team stays focused. Your operations stay secure.

 IT team review digital strategies for improving patient care with advanced telemedicine solutions

Dynamics 365 update and release support

Microsoft releases updates regularly, but ensuring they integrate safely with the existing system configuration is another story. We review release notes, do preemptive sandbox tests, and then roll out to production.

IT operations team tracks software patch rollout in real time via a mobile device interface.

Performance tuning and optimization

Lagging reports. Sluggish integrations. None of which is helpful. We dig into query performance, adjust configurations, and fine-tune code until your system runs at the speed your team expects.

Accessing a centralized analytics portal to evaluate company operations and outcomes

Minor enhancements and change requests

When you need just a small tweak or pivot, we handle that without complicating it or forcing unnecessary work.

Software engineer configuring applications on a laptop surrounded by server monitors in a modern tech workspace

Managed support for Dynamics 365 CRM and ERP

Juggling separate support teams for sales and finance? We support both CRM and ERP environments end-to-end, giving you one team, one point of contact, and a consistent, reliable support experience.

IT specialists configure enterprise resource planning modules, linking finance, HR, and supply chain.

Dynamics 365 application support

We don't let application errors pile up. We monitor, diagnose, and resolve stagnant workflows, system crashes, and logic failures. Leaving your applications stable, and your teams productive.

Developers collaborating and reviewing code together in a software project meeting

Microsoft Dynamics 365 functional support

When aspects aren’t quite clicking, we’re here to work out the issues. By tracing workflows, we’ll identify what’s wrong and tweak the configurations so you can resume business as usual.

Software engineer explaining source code to a team member during a collaborative coding session

Dynamics 365 technical support

Integrations, APIs, and custom developments are the technical backbone of your system. Innowise manages all of this, finding gaps and plugging holes so that systems are stable and problems are addressed at the root.

Engineer updating software and monitoring systems with a laptop in a technology workspace

Dynamics 365 monitoring and preventive maintenance

We perform 24/7 system health checks to prevent anomalies and outages, while automated alerts keep you in the loop. Keeping your ERP consistent at all times.

Developer analyzing data dashboards on dual monitors while writing code at the desk

Dynamics 365 incident management and troubleshooting

Think of us as your incident SWAT team. Alerts trigger action. We assess, isolate, and resolve, often before anyone else can notice. After that, we document the root cause and update your playbook

Software engineer conducting a React code merge, viewing side-by-side diffs on a laptop screen

Dynamics 365 user support and administration

Every "Can you reset my password?" or "I need access to this module?" pulls your internal IT away from bigger priorities. We take those daily requests off their plate. Your users stay productive. Your IT team stays focused. Your operations stay secure.

 IT team review digital strategies for improving patient care with advanced telemedicine solutions

Dynamics 365 update and release support

Microsoft releases updates regularly, but ensuring they integrate safely with the existing system configuration is another story. We review release notes, do preemptive sandbox tests, and then roll out to production.

IT operations team tracks software patch rollout in real time via a mobile device interface.

Performance tuning and optimization

Lagging reports. Sluggish integrations. None of which is helpful. We dig into query performance, adjust configurations, and fine-tune code until your system runs at the speed your team expects.

Accessing a centralized analytics portal to evaluate company operations and outcomes

Minor enhancements and change requests

When you need just a small tweak or pivot, we handle that without complicating it or forcing unnecessary work.

Software engineer configuring applications on a laptop surrounded by server monitors in a modern tech workspace

Managed support for Dynamics 365 CRM and ERP

Juggling separate support teams for sales and finance? We support both CRM and ERP environments end-to-end, giving you one team, one point of contact, and a consistent, reliable support experience.

IT specialists configure enterprise resource planning modules, linking finance, HR, and supply chain.
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Hays logo.Spar logo. Tietoevry logo. BS2 logo. Digital science logo. CBQK.QA logo. Topcon logo.NTT Data logo. Momentum Metropolitan logo. Familux Resorts logo. LAPRAAC logo.
Hays logo.Spar logo. Tietoevry logo. BS2 logo. Digital science logo. CBQK.QA logo. Topcon logo.NTT Data logo. Momentum Metropolitan logo. Familux Resorts logo. LAPRAAC logo.
Hays logo.Spar logo. Tietoevry logo. BS2 logo. Digital science logo. CBQK.QA logo.
Hays logo.Spar logo. Tietoevry logo. Digital science logo. CBQK.QA logo.
Topcon logo.NTT Data logo. Momentum Metropolitan logo. Familux Resorts logo. LAPRAAC logo.
Topcon logo.NTT Data logo. Momentum Metropolitan logo. Familux Resorts logo. LAPRAAC logo.

Support packages we offer

Innowise can provide flexible support models from one-time assistance to fully managed support coverage. Pick what fits your demand. We’ll handle the rest.

01/04

On-demand support

Need a fresh set of eyes for a specific problem? We're here for quick fixes or to back up your internal team on complex Dynamics challenges.
02/04

Support hours package

Buy a bucket of hours upfront and use them as needed throughout the year. Great for ongoing small fixes, user support, or config changes.
03/04

Dedicated Dynamics 365 support team

An experienced support team assigned exclusively to you. They learn your setup and help with troubleshooting, user support, config changes, and system health.
04/04

Fully managed support

Our team takes full responsibility for your Dynamics 365 support—all to keep your system stable, reliable, and performing at its best every day.
01

On-demand support

02

Support hours package

03

Dedicated Dynamics 365 support team

04

Fully managed support

Slow systems, stuck processes, and scattered support in Dynamics 365? Let’s sort it out

What we help you maintain and improve

Incident resolution Icon
User administration support Icon
Workflow issue correction Icon
Integration monitoring Icon
Performance optimization Icon
Release validation Icon
Dashboard and reporting fixes Icon
Small enhancements Icon
Continuous improvements Icon

Why choose us as your Microsoft Dynamics 365 support partner

Innowise takes the pressure off your team and keeps Dynamics 365 performing at its best. We combine deep Dynamics 365 expertise with a structured support approach to wipe out instability and inefficiencies in your system. What does that mean for you? Fewer critical incidents, faster recovery times, and continuous system improvement.

Our Dynamics 365 support approach

Environment audit

We audit your existing Dynamics 365 configuration, customizations, integration layers, and permission models, and provide a remediation plan before any incident occurs.

Support model setup

Spare yourself from endless ticket ping-pong. We design a tailored support model with clear SLAs, L1–L3 roles, and well-defined escalation paths to get fast issue resolutions.

Reactive support

Are outages becoming a common problem? We act the minute it happens to minimize any disruption caused by the issue. Our support team prioritizes issues by impact, isolating root causes, and resolving them with precision.

System optimization

Our support team cleans up slow queries, unused processes, and strengthens insecure access points. Your system gets faster, costs less to run, and passes audits without you lifting a finger.

Dynamics 365 issues slowing your team down?

We resolve performance bottlenecks, fix errors, and keep your system stable with proactive support.

What our clients think

All testimonials (54)

Innowise’s work met all expectations. The team was efficient, prompt, and on top of their project deliverables. Customers can expect an experienced team that offers an array of business services.
Alice Bodnar
COO, FarOut (former Atlas Guides)
5.0
Read full review
See project details
Innowise has built an amazing application from scratch in an amazingly short time of just about 3 weeks. Their seniority and in-depth experience in this field make them valuable partners.
Johannes Schweifer
CEO, CoreLedger AG
5.0
Read full review
See project details
The Innowise team quickly integrated into our processes and became a reliable extension of our in-house team. Their specialists demonstrated strong professionalism, ownership, and a clear understanding of our business goals.
Ohad Israeli
VP R&D, Sweetch Health Ltd.
5.0
Read full review
See project details

Technologies we use

  • Dynamics 365 technologies
  • Backend
  • Frontend
  • Integration & API
  • Databases

Dynamics 365 technologies

iconDynamics 365 SDK
iconMicrosoft Dataverse
iconX++
iconAL
iconC/AL

Backend

iconC#
icon.NET
iconSQL Server
iconAzure Functions
iconAzure Logic Apps

Frontend

iconJavaScript
iconTypeScript
iconPower Apps

Integration & API

iconREST APIs
iconSOAP
iconOData
iconWebhooks
iconAzure Service Bus

Databases

iconMS SQL
iconDataverse
iconAzure SQL Database

Dynamics 365 technologies

Dynamics 365 SDK
Microsoft Dataverse
X++
AL
C/AL

Backend

C#
.NET
SQL Server
Azure Functions
Azure Logic Apps

Frontend

JavaScript
TypeScript
Power Apps

Integration & API

REST APIs
SOAP
OData
Webhooks
Azure Service Bus

Databases

iconMS SQL
iconDataverse
iconAzure SQL Database

In any Dynamics 365 environment, changes in business processes, user behavior, or system configurations can create unexpected friction. Support services provide you the regular care and calibration needed to keep Dynamics 365 aligned with your operations.

Lead of ERP consultants

FAQ

If we break it down, Dynamics 365 support services are designed to keep your system running nonstop. They handle your issues, manage configurations, and tune Dynamics 365 performance. The result? You minimize risks. You avoid downtime. Your business keeps moving.

Sure! We cover both sides. We handle technical issues like integrations and performance, and don’t forget to also support functional areas such as workflows, configurations, and user experience.

Regardless of who implemented your system, we quickly understand your setup, stabilize performance, and deliver ongoing support.

Absolutely! We take care of the updates and fixes behind the scenes, so your Dynamics 365 system stays two steps ahead, not two versions behind.

It depends on what kind of support service you need. The good news is that Innowise offers flexible pricing options to provide you with the right level of support without overpaying.

No doubt, you can choose what fits best for you. Whether you require a fully integrated team that supports you every day or on-demand resources, we will adapt to your operating model and priorities.

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    Once we’ve received and processed your request, we’ll get back to you to detail your project needs and sign an NDA to ensure confidentiality.

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    After examining your wants, needs, and expectations, our team will devise a project proposal with the scope of work, team size, time, and cost estimates.

    3

    We’ll arrange a meeting with you to discuss the offer and nail down the details.

    4

    Finally, we’ll sign a contract and start working on your project right away.

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