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Get the most out of Odoo with Innowise! Whether it’s setup, custom tweaks, or ongoing maintenance, our Odoo support services will make your ERP experience as smooth as possible.
Innowise, as an ERP services company, is proud to be an official Odoo partner. Thanks to this partnership, our specialists get exclusive access to the latest Odoo resources so we can keep up with new features and best practices. As a result, our clients can expect more effective, personalized Odoo implementations tailored to their multi-faceted needs.
Watch the demo to see how Odoo works. You’ll get a look at the main modules, such as sales, inventory management, finance, and project management. You’ll also explore how employees in different roles use the system to carry out their daily tasks. After you have a general understanding of Odoo, we can move on to the details: the functionality you need, integrations, data migration, access rights, and the steps involved in getting the system up and running.
When you choose a support package, you pay for the level of assistance your Odoo setup actually needs. Each package includes a fixed number of consulting hours that can be used for configuration, training, customization, development, and other implementation tasks. The right package depends on the scope and complexity of your Odoo setup.
| Service | Basic | Standard | Advanced | Explanation |
| Dedicated consultant | 25 hours | 50 hours | 200 hours | A dedicated Odoo consultant supports your project for the number of service hours included in the package. |
| Project management | Overall project coordination. | |||
| Email & phone support | Providing expert guidance on request and helping resolve issues as they arise. | |||
| Training & coaching | Dedicated sessions to train employees on the system and its features. | |||
| Configuration | System deployment and basic configuration, including user setup and standard modules. | |||
| Data import assistance | Importing data and showing users how to work with Odoo’s import/export tools. | |||
| Onsite consulting * | In-person assistance, training, and coaching at the client’s location. | |||
| App Customization ** | ||||
| Customizations | Creating custom forms, reports, and workflows. | |||
| Custom development | Writing custom code based on specific business needs. | |||
| Performance issues | Analyzing custom code and helping resolve performance issues. |
We’re here to make sure every feature works best for you.
Odoo support covers bug fixes, routine maintenance, performance monitoring, security updates, and troubleshooting. It can also include day-to-day functional assistance and technical help with errors, performance issues, and configuration problems. The exact scope depends on the prepaid-hours pack you choose.
Functional support focuses on how users work in Odoo: navigating modules, running reports, correcting data entry mistakes, and answering process-related questions. Technical support focuses on the system itself: bugs, performance issues, integration failures, server or hosting problems, and errors in custom code.
Response times are prioritized by severity. We address critical issues first, such as system downtime, data-affecting bugs, and integration failures that halt operations. Specific response-time commitments are set in the support agreement based on the client’s needs and selected support tier.
Support is available by email and phone. For engagements that include onsite consulting, we also provide in-person assistance, training, and coaching. The available support channels depend on the support pack or agreement in place.
Coverage hours are defined for each engagement based on the client’s operational needs. Clients that only need standard business-hours support don’t pay for extended or after-hours coverage. If your systems run across multiple time zones or support continuous operations, we confirm the required coverage during scoping.
Innowise supports current Odoo Community and Enterprise editions, as well as versions 12 through 19. For businesses running an older release, support can continue alongside upgrade planning so the system stays stable while the migration path is worked out.
Yes. We support all three deployment models: Odoo Online, Odoo.sh, and self-hosted on-premise installations. The support approach varies by deployment type, particularly when it comes to hosting, infrastructure monitoring, and update management.
Yes. Before we start, we review the current configuration, customizations, integrations, and any documentation from the previous partner. This helps make the handover smoother and reduces the risk of important details being overlooked.
Cost depends on the support pack you choose. Odoo Success Packs include a fixed number of prepaid consulting hours for a set price. These hours can be used for configuration, training, and, with larger packs, customization and development work.
Yes. Our engineers are the same specialists who work on other Odoo engagements, so we can also support version upgrades, data migrations, custom module development, and integrations with other business systems. This can be handled either as part of an ongoing retainer or as a separate scoped project alongside standard support.
Yes. Innowise supports firms using either edition, including those considering a move from Community to Enterprise.
Feel free to book a call and get all the answers you need.
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