Conversational AI consulting

Automate the conversations that save you money. At Innowise, we define value-rich dialogues to move from humans to AI and deliver a viable, ready-to-use roadmap, helping you reduce cost per contact by 5–10x.

200+

Big data & AI projects delivered

10+

conversational AI consultants

85%

senior & mid-level engineers

Automate the conversations that save you money. At Innowise, we define value-rich dialogues to move from humans to AI and deliver a viable, ready-to-use roadmap, helping you reduce cost per contact by 5–10x.

200+

Big data & AI projects delivered

10+

conversational AI consultants

85%

senior & mid-level engineers

Our conversational AI consulting services

  • Strategy & roadmap
  • Conversation design & CX
  • LLM & RAG architecture
  • Implementation & optimization
  • Generative AI integration

Strategy & roadmap

Many conversational AI projects stall, because they go after the low-impact dialogues that don't move the needle. In contrast, Innowise sits with you, maps out user intents, and ranks use cases, delivering a framework focused on business value.

AI module orchestrating conversational flows and natural language pipelines

Conversation design & CX

We create positive experiences of interacting with AI, so your users will want a second helping. Our AI assistants handle halting speech with pauses and half-finished thoughts, and respond fluently, which translate into higher completion rates.

AI assistant orchestrating smooth marketing tool integration for smarter, automated digital campaigns

LLM & RAG architecture

This is where chatbots become genuinely custom. Innowise engineers choose the appropriate model and chunking strategy, then build LLM‑powered RAG solutions connected to your knowledge base. You receive answers that are accurate and traceable.

Automated workflow connects users to documents and analytics, speeding up approval and reporting

Implementation & optimization

Our teams minimize latency and maintain high output quality while respecting your budget. Thanks to optimized prompts and guardrails, an AI assistant responds properly, ethically, and uses tokens efficiently.

Software engineer integrating ML-driven virtual avatars into enterprise systems for advanced user interaction

Generative AI integration

Our conversational AI consultants guide on feasible and cost-efficient integration of GenAI into your products and processes. We manage the pipeline end-to-end, from model orchestration and context injection to output filtering and performance monitoring.

Centralized identity management network connects employees to essential systems and data resources.

Strategy & roadmap

Many conversational AI projects stall, because they go after the low-impact dialogues that don't move the needle. In contrast, Innowise sits with you, maps out user intents, and ranks use cases, delivering a framework focused on business value.

AI module orchestrating conversational flows and natural language pipelines

Conversation design & CX

We create positive experiences of interacting with AI, so your users will want a second helping. Our AI assistants handle halting speech with pauses and half-finished thoughts, and respond fluently, which translate into higher completion rates.

AI assistant orchestrating smooth marketing tool integration for smarter, automated digital campaigns

LLM & RAG architecture

This is where chatbots become genuinely custom. Innowise engineers choose the appropriate model and chunking strategy, then build LLM‑powered RAG solutions connected to your knowledge base. You receive answers that are accurate and traceable.

Automated workflow connects users to documents and analytics, speeding up approval and reporting

Implementation & optimization

Our teams minimize latency and maintain high output quality while respecting your budget. Thanks to optimized prompts and guardrails, an AI assistant responds properly, ethically, and uses tokens efficiently.

Software engineer integrating ML-driven virtual avatars into enterprise systems for advanced user interaction

Generative AI integration

Our conversational AI consultants guide on feasible and cost-efficient integration of GenAI into your products and processes. We manage the pipeline end-to-end, from model orchestration and context injection to output filtering and performance monitoring.

Centralized identity management network connects employees to essential systems and data resources.
Hays logo.Spar logo. Tietoevry logo. BS2 logo. Digital science logo. CBQK.QA logo. Topcon logo.NTT Data logo. Momentum Metropolitan logo. Familux Resorts logo. LAPRAAC logo.
Hays logo.Spar logo. Tietoevry logo. BS2 logo. Digital science logo. CBQK.QA logo. Topcon logo.NTT Data logo. Momentum Metropolitan logo. Familux Resorts logo. LAPRAAC logo.
Hays logo.Spar logo. Tietoevry logo. BS2 logo. Digital science logo. CBQK.QA logo.
Hays logo.Spar logo. Tietoevry logo. Digital science logo. CBQK.QA logo.
Topcon logo.NTT Data logo. Momentum Metropolitan logo. Familux Resorts logo. LAPRAAC logo.
Topcon logo.NTT Data logo. Momentum Metropolitan logo. Familux Resorts logo. LAPRAAC logo.

Conversational AI capabilities

Natural language processing Icon
Intent & entity extraction Icon
Sentiment analysis Icon
Multilingual conversations Icon
Knowledge base integration Icon
Contextual dialogue logic Icon

Our conversational AI development solutions

  • IVR Systems

We develop IVRs that use natural language processing (NLP) to route calls without frustrating customers with multiple menu trees before getting connected.
  • Voice assistants

Our voice-based agents respond to customer requests in real time using historical call context. Perfect for call centers, smart devices, or enterprises.
  • AI agents

Minimize errors with an intelligent agent that applies logic before acting. It provides chain-of-thought reasoning and function calling to automate complicated tasks.
  • AI chatbots

Our chatbots resolve issues quickly, which increases customer satisfaction. They retain context across interactions and manage fallbacks effectively.
  • Generative AI solutions

If you require content generation, summarization, code assistance, or data synthesis, we create bespoke LLMs capable of enterprise-wide scaling and tailored to precise business demands.
  • Process automation

Automate your workflows for speed, efficiency, and productivity with conversational AI, from creating IT tickets and obtaining HR approvals to processing orders via chatbots.
Optimize every conversation for you and your customers

Tap into the power of conversational AI consulting

By implementing conversational AI in your product, embedding it into your processes, or integrating it into your business culture, you achieve results you can put a number on.

Higher conversion rates Icon
Lower support costs Icon
Unified omnichannel experience Icon
Sales acceleration Icon
Faster time-to-market Icon
Secure & compliant AI adoption Icon
Customer experience boost Icon
Improved agent productivity Icon
Scalable automation framework Icon
Artsiom Kozak

Conversational AI has shown what it can do: it works, and works for business. Now is the time to scale it out and reap benefits, and the only thing most companies miss is structure. At Innowise, we deliver exactly this, a framework for viable and financially sustainable AI implementation that will enable you to play the big game with AI, enterprise-wide.

Head of AI Technical Expertise

Our conversational AI implementation approach

Defining scenarios & metrics

Defining requirements for an AI assistant’s tasks, users, and success metrics (i.e., accuracy, response time, cost saved).

Selecting the model & environment

LLM or SLM is chosen based on latency and data privacy needs, with hosting either on the client’s infrastructure or as a managed cloud service.

Connecting knowledge & tools

Our team hooks up enterprise data (RAG) and enables API integrations to external systems. We implement multi‑step logic and multi‑agent collaboration when needed.

Testing & feedback collecting

After running a pilot, we gather feedback on performance and user engagement to improve prompts, retrieval quality, and model settings.

Deploying to channels & scaling

Integrating AI into channels, including web chat, IM apps, and voice, with monitoring and auto‑scaling in place to address production load.

Core technologies behind our conversational AI services

  • Languages & core AI frameworks
  • LLMs, SLMs & multimodal AI
  • Conversational AI & speech (SaaS / managed)
  • Agentic patterns, retrieval & vector DBs
  • Cloud, hosting & infrastructure
  • Evaluation, feedback & analytics

Languages & core AI frameworks

Python Python JavaScript JavaScript
LangGraph LangGraph
LlamaIndex LlamaIndex
CrewAI CrewAI
Microsoft AutoGen Microsoft AutoGen
vLLM vLLM
Ollama Ollama
Serverless deployments Serverless deployments

LLMs, SLMs & multimodal AI

Mistral Mistral
Llama Llama
Phi Phi
Gemma Gemma
lightweight models Lightweight models
multimodal pipelines Multimodal pipelines

Conversational AI & speech (SaaS / managed)

Azure OpenAI Azure OpenAI
Amazon Bedrock Agents Amazon Bedrock Agents
Amazon Q Amazon Q
Google Vertex AI Google Vertex AI
Claude AI Claude AI
Microsoft Copilot Agent Microsoft Copilot Agent
LangSmith Hub LangSmith Hub
Whisper Whisper
ElevenLabs ElevenLabs
Azure AI Speech Azure AI Speech
Google Cloud Speech-to-Text Google Cloud Speech-to-Text

Agentic patterns, retrieval & vector DBs

Microsoft AutoGen Microsoft AutoGen
CrewAI CrewAI
Hermes Agent Hermes Agent
Pinecone Pinecone
Weaviate Weaviate
Chroma Chroma
Redis Redis

Cloud, hosting & infrastructure

AWS AWS Microsoft Azure Microsoft Azure Google Cloud Platform Google Cloud Platform
Hugging Face Hugging Face
Terraform Terraform
Azure Bot SDK Azure Bot SDK

Evaluation, feedback & analytics

RAGAS RAGAS
LangSmith Hub LangSmith Hub

Languages & core AI frameworks

Python Python JavaScript JavaScript
LangGraph LangGraph
LlamaIndex LlamaIndex
CrewAI CrewAI
Microsoft AutoGen Microsoft AutoGen
vLLM vLLM
Ollama Ollama
Serverless deployments Serverless deployments

LLMs, SLMs & multimodal AI

Mistral Mistral
Llama Llama
Phi Phi
Gemma Gemma
lightweight models Lightweight models
multimodal pipelines Multimodal pipelines

Conversational AI & speech (SaaS / managed)

Azure OpenAI Azure OpenAI
Amazon Bedrock Agents Amazon Bedrock Agents
Amazon Q Amazon Q
Google Vertex AI Google Vertex AI
Claude AI Claude AI
Microsoft Copilot Agent Microsoft Copilot Agent
LangSmith Hub LangSmith Hub
Whisper Whisper
ElevenLabs ElevenLabs
Azure AI Speech Azure AI Speech
Google Cloud Speech-to-Text Google Cloud Speech-to-Text

Agentic patterns, retrieval & vector DBs

Microsoft AutoGen Microsoft AutoGen
CrewAI CrewAI
Hermes Agent Hermes Agent
Pinecone Pinecone
Weaviate Weaviate
Chroma Chroma
Redis Redis

Cloud, hosting & infrastructure

AWS AWS Microsoft Azure Microsoft Azure Google Cloud Platform Google Cloud Platform
Hugging Face Hugging Face
Terraform Terraform
Azure Bot SDK Azure Bot SDK

Evaluation, feedback & analytics

RAGAS RAGAS
LangSmith Hub LangSmith Hub
cta
Get a ready-to-use AI roadmap

We analyze your goals and create a custom roadmap for precise AI implementation.

What our clients think

All testimonials (54)

Working with Innowise was exactly what we needed to bring our agentic web platform to life. They combined strong blockchain and AI expertise with excellent integration capabilities and contributed valuable connections, making them a reliable partner.
Sergei Gorovenko
Founder, HAIA
5.0
Read full review
See project details
I'm very satisfied with their high-quality work and ability to deliver exactly what I want through a very professional approach. Their flexible and available process is key to the ongoing project's success.
Ory Goldberg
CEO, Traxi
5.0
Read full review
See project details
Innowise ensured that the platform was not only functional but also optimized for performance and scalability. They produced high-quality code that was clean, efficient, and well-documented. And their proactive problem-solving and exceptional technical proficiency stand out.
Sormy Curpen
CPO & Co-Founder, Cohora
5.0
Read full review
See project details

Why choose us as your conversational AI consultant

01/03

Mature AI expertise

Innowise’s Data and AI hub brings together over 300 experts in LLMs, RAG, prompt engineering, fine-tuning, and other AI essentials for enterprise applications.
02/03

Certified quality & security

With certifications in quality management (ISO 9001), information security management (ISO 27001), cloud security (ISO 27017), and more, we guide with these in mind.
03/03

Transparent collaboration

We keep strategy and engineering in the same room, review findings together, and deliver what we promise, without black boxes or handoffs into the void.
01

Mature AI expertise

02

Certified quality & security

03

Transparent collaboration

FAQ

It covers the strategy and planning behind AI systems that communicate with users. We guide you through the entire development, from selecting platforms to integrating AI with existing software.

There are three signs of it. First, if current customer service costs are going up while satisfaction is going down. Second, if existing chat tools struggle with sophisticated requests. Third, if internal teams can build only simple FAQ bots and need help going beyond.

Pretty much anything tailored to your needs. We implement customer support bots that process returns and refunds, voice agents that assist with call center password resets, internal HR chatbots that process employee leave requests, or sales bots that qualify leads via your website or WhatsApp.

That's a big part of what we do. Using APIs, we connect your AI to systems like ERP, Zendesk, or Salesforce. That means your chatbot can check order history, create support tickets, or access customer data in real time.

A basic FAQ bot would take 2 to 12 weeks to implement. A more advanced assistant (handling bookings, account updates, etc.) typically takes 6–12 weeks. As part of the consulting phase, you’ll receive a more precise timeline.

Absolutely. We monitor conversations for common failures, retrain the system on misunderstood language, and improve how it responds using real user data.

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    What happens next?
    1

    Once we’ve received and processed your request, we’ll get back to you to detail your project needs and sign an NDA to ensure confidentiality.

    2

    After examining your wants, needs, and expectations, our team will devise a project proposal with the scope of work, team size, time, and cost estimates.

    3

    We’ll arrange a meeting with you to discuss the offer and nail down the details.

    4

    Finally, we’ll sign a contract and start working on your project right away.

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