About the expert

Raman Karabach

Head of CRM Practice

Raman leads CRM and ERP work at Innowise, with a primary focus on Microsoft Dynamics 365. His experience covers solution consulting, data architecture, business analysis, and delivery management. He also expands the company’s CRM and Microsoft Dynamics capabilities, supports presales, and helps the team build expertise across Dynamics 365, Zoho, HubSpot, and Creatio.

Areas of expertise

Professional expertise

Business analysis
CRM consulting and implementation
Presales and solution scoping
Data model architecture
Delivery management
Project management

System expertise

Microsoft Dynamics 365 Customer Engagement
Dynamics 365 Business Central
Dynamics 365 Finance & Operations
Zoho CRM
HubSpot
Creatio

Experience overview

Raman has six years of experience in business applications, consulting, and project delivery. He began working with the Microsoft Dynamics 365 ecosystem in 2021 and has since specialized in Dynamics 365 Customer Engagement.

He has contributed to CRM implementation and support projects across insurance, automotive, and manufacturing. His work has included designing data models with both standard and custom entities, analyzing business requirements, planning system changes, and coordinating delivery.

Raman has worked as both a consultant and a delivery manager, giving him experience on the functional and organizational sides of CRM projects. He works with stakeholders to define practical requirements while helping delivery teams manage priorities, dependencies, and expectations.

As Head of Microsoft Dynamics & CRM Practice, Raman develops Innowise’s capabilities across CRM and ERP. His responsibilities include team development and training, presales, marketing support, and the growth of Microsoft Dynamics 365 Suite expertise. He is also involved in expanding the CRM offering through partnerships with platforms such as Zoho, HubSpot, and Creatio.

Hobbies and interests

Outside of work, Raman enjoys running and playing squash. Both give him a way to stay active and maintain the focus and consistency he values in his professional work.

He also enjoys billiards, traveling, and board games. Whether learning a new game or visiting a new place, he is drawn to activities that combine strategy, competition, and discovery.

Portfolio

Testimonials

“Raman helped us define what the CRM actually needed to do before the team started configuring it. He was clear, practical, and quick to flag requirements that would create unnecessary complexity.”

CEO of a partner company

“Raman is very involved in the day-to-day work of the practice. He supports presales, helps the team with difficult cases, and keeps the CRM and Dynamics directions moving.”

Daria T. Team Member

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Once we’ve received and processed your request, we’ll get back to you to detail your project needs and sign an NDA to ensure confidentiality.

After examining your wants, needs, and expectations, our team will devise a project proposal with the scope of work, team size, time, and cost estimates.

We’ll arrange a meeting with you to discuss the offer and nail down the details.

Finally, we’ll sign a contract and start working on your project right away.