IS Engineering Monforts Walzentechnik had been building custom roller brushes for decades, but their internal processes hadn’t kept pace with the complexity of modern manufacturing. Every order was made to spec, which meant sales, purchasing, and production teams had to coordinate closely just to keep things moving. Quoting, lead times, and scheduling were handled in fragmented ways, creating friction and unnecessary pressure.
Shipping added its own complications. Each order required crate dimensions, weight, and pricing to be calculated using standard formulas. Doing this manually left room for inconsistencies, which often caused extra costs and delays.
Customer service processes were equally fragmented. A single complaint could involve ticket creation, inspection, potential returns, rework in production, and credit issuance. But without a central workflow, it was hard to track progress and resolve issues quickly.
Finance operations were under strain. Accounting lived in DATEV, while orders, delivery orders, and invoices were prepared manually in separate tools. That setup led to frequent errors: wrong tax rates, miscalculated prices, and missing documents. Inventory was not connected to finance, so stock levels were unreliable and costing suffered.
Data governance was another sticking point. Teams needed standardized product templates, predefined lists, and field-level access controls to reduce manual entry errors and keep critical data consistent across departments.
From a technical standpoint, the solution had to run on Odoo.sh with separate development, staging, and production environments to guarantee safe testing and smooth releases.
The system also needed to unify a broad set of applications (Sales, CRM, Purchase, Inventory, Manufacturing, Accounting, Quality, and Shop Floor) along with custom extensions like a crate calculator, a sales price calculator, and expected delivery date automation.
The manufacturing side had very specific requirements. The system needed to support accurate bills of materials, work order tracking, time logging, and shop floor-level performance stats. Quality checks had to be seamlessly integrated into the production flow. To prevent delays and material shortages, the solution also needed to enable automatic replenishment through a mix of reordering rules and make-to-order routes, without introducing new bottlenecks.
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