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Innowise is an international full-cycle software development
company founded in 2007. We are a team of 1800+ IT professionals developing software for other
professionals worldwide.
Innowise is an international full-cycle software development
company founded in 2007. We are a team of 1600+ IT professionals developing software for other
professionals worldwide.
We understand the importance of technology to your business, and we are dedicated to helping you maximize its potential. Our primary objective is to ensure seamless system operations with minimal interruptions, thereby enabling you to concentrate on growing your business.
Our proficiency in IT support services goes beyond mere efficiency enhancement. We offer personalized backup and recovery strategies to prevent inadvertent breakdowns. By collaborating with us, you can be assured that your technology is in reliable hands, and we are committed to helping you achieve your business objectives.
Innowise offers full-service software support, from legacy system maintenance to highly sophisticated 24/7 technical support. Our team stores source code and keeps every project’s documentation, user manuals, run books, and metrics up-to-date. Our goal is to identify and address issues before they escalate into major problems hindering your business.
The Level 2 support team provides advanced technical assistance, offering expertise and guidance to tier 1 support and handling more complex issues that cannot be resolved by the frontline assistance.
Innowise’s L3 support services provide access to top-tier technical resources to manage critical incidents and handle the most challenging issues, ensuring optimal performance of your applications.
Our team of expert engineers conducts comprehensive audits and provides tried-and-tested strategies to improve your software. They will assist you in selecting the best upgrade solutions to update your system.
Our system health monitoring maintains uninterrupted uptime and identifies issues before they impact your operations. We help clients select, set up, and continuously operate monitoring systems designed exclusively for them.
We deliver managed security services that cover complete architecture design, technology setup and configuration, vulnerability management, constant security monitoring, and incident detection and response.
During the pre-support optimization analysis, our engineers determine potential issues and enhancements areas, and implement the latest industry practices to optimize your software before it is delivered to end users.
Our expertise lies in providing testing solutions that consistently surpass our clients’ expectations. Thanks to our industry-leading QA training program, we are fully prepared to tackle any new challenges that come our way.
Our DevOps approach fosters seamless collaboration between developers, managers, and stakeholders, resulting in enhanced workflow flexibility for your business. We help seamlessly integrate this methodology from scratch or update your existing setup.
We help clients navigate complexity, from cloud landing zones to data regulations. We establish a strategy, roadmap, and ecosystem partners based on goals, and modernize and migrate their business.
Our pre-support audit involves identifying and proposing solutions to issues in multi-tiered software infrastructures. Our analysts outline a detailed improvement plan for your software.
The services we provide allow businesses to expand their technical capabilities without hiring and training new employees. By recruiting only the top 3% of specialists, we ensure the highest skill level and seamless integration with your teams.
Our outsourced technical support team helps companies strengthen their in-house teams. We ensure that your employees are fully equipped to handle technical challenges of any difficulty through our intensive learning programs.
Level 2 support
Level 3 support
Software upgrade services
System monitoring
Security services
Pre-support software optimization
Quality assurance
DevOps implementation
Cloud migration
Pre-support audit
Support team extension
Technical support training
Level 2 support
The Level 2 support team provides advanced technical assistance, offering expertise and guidance to tier 1 support and handling more complex issues that cannot be resolved by the frontline assistance.
Level 3 support
Innowise's L3 support services provide access to top-tier technical resources to manage critical incidents and handle the most challenging issues, ensuring optimal performance of your applications.
Software upgrade services
Our team of expert engineers conducts comprehensive audits and provides tried-and-tested strategies to improve your software. They will assist you in selecting the best upgrade solutions to update your system.
System monitoring
Our system health monitoring maintains uninterrupted uptime and identifies issues before they impact your operations. We help clients select, set up, and continuously operate monitoring systems designed exclusively for them.
Security services
We deliver managed security services that cover complete architecture design, technology setup and configuration, vulnerability management, constant security monitoring, and incident detection and response.
Pre-support software optimization
During the pre-support optimization analysis, our engineers determine potential issues and enhancements areas, and implement the latest industry practices to optimize your software before it is delivered to end users.
Quality assurance
Our expertise lies in providing testing solutions that consistently surpass our clients' expectations. Thanks to our industry-leading QA training program, we are fully prepared to tackle any new challenges that come our way.
Our DevOps approach fosters seamless collaboration between developers, managers, and stakeholders, resulting in enhanced workflow flexibility for your business. We help seamlessly integrate this methodology from scratch or update your existing setup.
We help clients navigate complexity, from cloud landing zones to data regulations. We establish a strategy, roadmap, and ecosystem partners based on goals, and modernize and migrate their business.
Pre-support audit
Our pre-support audit involves identifying and proposing solutions to issues in multi-tiered software infrastructures. Our analysts outline a detailed improvement plan for your software.
Support team extension
The services we provide allow businesses to expand their technical capabilities without hiring and training new employees. By recruiting only the top 3% of specialists, we ensure the highest skill level and seamless integration with your teams.
Technical support training
Our outsourced technical support team helps companies strengthen their in-house teams. We ensure that your employees are fully equipped to handle technical challenges of any difficulty through our intensive learning programs.
Legacy system modernization and support services
Refactoring legacy code
We improve outdated code by restructuring it for better functionality, maintainability, and performance, reducing the risk of errors caused by outdated technology.
We expand apps with new features by integrating advanced APIs. Our services fully cover three areas: third-party integration, custom API development, and API testing.
Migration to the cloud
Leveraging our cloud infrastructure expertise, we help organizations to seamlessly move their business-critical systems to the cloud and reduce operational costs.
Data migration
We secure the transition to modern systems and maintain uninterrupted data integrity across diverse hosts, platforms, digital assets, document and content management systems, all while providing top-notch big data development services.
We aim to create user-friendly and intuitive interfaces that your customers will prefer over others and will be able to use seamlessly across all devices.
End-to-end quality assurance
We conduct extensive multi channel testing across the entire digital value chain, including web UI, mobile functionality, and cloud-hosted infrastructures.
Our team at the iOS app development company provides pro-active user guidance, resolves app and server configuration issues, and resolves the most complex coding issues on mobile applications.
Keeping software up and running can be a demanding and time-intensive endeavor. Enlisting the help of a reliable IT support partner can allow you to concentrate on your core business operations while guaranteeing that your software performs optimally under expert supervision. With our help, you can focus on your core business activities while ensuring that your application runs smoothly under professional supervision.
Transparent cooperation
We believe in maintaining an open and transparent working relationship with our clients. We ensure that our clients are fully informed at all process stages, and we encourage regular communication to keep them up-to-date on the progress of their application IT support.
Flexible packages and scope
We acknowledge that each of our clients possesses distinctive needs. For this reason, we provide customizable service packages that are specifically crafted to meet their individual requirements. Our service offerings are adaptable, allowing us to deliver the appropriate level of assistance as and when needed.
Easy and fast start
We understand the importance of swift application maintenance. Therefore, we have simplified our onboarding procedure to last no more than one to three weeks. Our clients can promptly begin without encountering intricate and time-consuming procedures, enabling them to concentrate on their primary business operations.
Advanced consulting
Our consulting professionals possess exceptional skills and experience in providing valuable advice and guidance. They utilize their vast industry expertise to provide tailored strategic recommendations to our clients, assisting them in making informed choices regarding their application maintenance requirements.
At Innowise, we understand that IT support is not just about fixing bugs or technical issues. For us, it is about providing our clients with peace of mind. We take pride in being a trusted partner for organizations of all sizes, ensuring their software is in good hands while they achieve their goals.
Dmitry Nazarevich
CTO at Innowise
How much does it cost to outsource technical support?
When considering outsourcing IT support and maintenance services, you may be concerned about the costs involved. At Innowise, we understand that every business has specific technical requirements. This is why each of our clients is fully assisted in identifying the key factors affecting the final cost. Our pricing structure is carefully calculated by taking into account several key variables:
Technical expertise needed
Solution complexity
The level of IT support required (L2 or L3)
Support hours required
Project scope
Contract length and terms
Why choose Innowise for IT support services?
As a leading provider of outsourcing IT support services, we prioritize long-term cooperation with clients. We strive to deliver quality work and services that exceed expectations and are consistently requested, which is why it is not uncommon for us to collaborate with our clients for years, becoming a trusted and valuable extension of their team.
We understand that cost savings are a critical factor for businesses seeking to outsource IT support services. That is why we provide clients with up to 30% cost savings, in addition to a predetermined budget that assists them in allocating their resources effectively. Our pricing model is designed to deliver predictable costs, allowing our clients to plan and allocate resources confidently, while avoiding unexpected or hidden expenses.
Say goodbye to uncertainties and welcome measurable outcomes.
Our expert engineers eliminate guesswork and swiftly diagnose any potential issues, giving you peace of mind.
Google Compute Engine, Google App Engine, Google Kubernetes Engine, Google Cloud Functions, Google Cloud SQL, Google Cloud Storage, Google Cloud Datastore, Google Cloud Bigtable
SAP
SAP ABAP 7.5+, SAP UI5, SAP Fiori, JavaScript, HTML, XML, JSON, SAP S/4Hana(HANA DB, AMDP, CDS-extractors), SAP S/4Hana Cloud Public, SAP FI, SAP SD, SAP RE, SAP SCM, SAP HCM, SAP BTP ,SAP RAP and CAP,ADT Eclipse, SOAP, OData APIs, ABAP Proxy, FTP, SFTP, IDOC, DBOC,PBF Adobe form, XSTL, MWB, S/4Hana migration, ALV Grid, ALV Tree
Salesforce
Salesforce, Apex code, Visualforce, Site.com, Customer 360 Platform, Lightning Web Components, REST/SOAP API
Industry expertise
We deliver managed IT support services in diverse fields, regardless of the software’s complexity, providing assistance across the wide spectrum of domains, without compromising on quality.
Our team thoroughly analyzes your current system to identify any vulnerabilities and improvement opportunities.
02
Maintenance proposal
We propose a detailed plan for maintaining and enhancing your software system to achieve its maximum effectiveness and longevity.
03
Roadmap development
We develop a roadmap for implementing the proposed strategy, considering your company's objectives and timelines.
04
Project handover
Once the roadmap is approved, we hand over the project to the tech team to implement the necessary changes.
05
Support & maintenance
Throughout the lifecycle of your software, we provide ongoing monitoring and maintenance, making sure it runs smoothly and is compatible with your demands.
Hire our support experts
By hiring remote specialists, you can benefit from top IT talent worldwide, faster time-to-market, and seamless collaboration. Entrusting IT needs to experts proficient in the following areas allows for concentration on primary business activities.
Support Engineer
Exceptional problem-solving skills and experience providing support for highly complex applications across multiple operating systems characterize our engineers.
Customer Support Specialist
They are adept at diagnosing and troubleshooting technical issues, and can effectively communicate solutions to clients in a clear and concise manner.
DevOps Support Engineer
Our DevOps support engineers bring unique experience in deploying, monitoring, and maintaining multi-layered cloud-based systems and applications.
QA Support Engineer
Our dedicated QA specialists are highly skilled in test planning, test case development, and test execution across a range of domains and technologies.
Business Analyst
Experts in defining requirements and rapidly transforming them into valuable insights for profit, our dedicated BA teams bring exceptional value to the table.
Project Manager
Our BA specialists are proficient in defining requirements and transforming them into valuable insights that can help you increase your profits.
Feeling overwhelmed by technical issues?
Hire our dedicated specialists and experience the advantage of having a reliable partner by your side.
We are more than satisfied with our fruitful cooperation with Innowise, as they perform tasks in accordance with our high requirements and corporate standards and bring the desired results.
Stefania BasciuSenior ManagerTopcon Agriculture
Since 2019 we’ve been enjoying the services rendered by Innowise to implement a strategically important project on modernization of a network of internal IT systems.
Dr. Udo RichterDirectorN:aip
Innowise continues to provide reliable support, effectively streamlining the client's development capabilities. The team's willingness to deliver optimal results ensures the partnership's success.
Gian Luca De BonisCEO & CTOEnable Development OÜ
Innowise constantly found efficient solutions to the challenges. The resources were very helpful and communicative, and they demonstrated an impressive determination and eagerness to solve problems.
It is essential in ensuring the reliability of business systems. Without proper IT support, software systems can experience errors, crashes, and security breaches that can lead to significant disruptions and losses. Expert technical teams provide regular maintenance, updates, and troubleshooting to identify and resolve issues before they become significant problems. This enables businesses to improve their operational efficiency and minimize downtime.
It involves a variety of services that guarantee the efficient operation of the system. These services usually consist of installing software, setting it up, keeping it updated, maintaining it, identifying and resolving issues, and addressing problems. Furthermore, tech teams may offer help to users, update security measures, and create copies of data to prevent potential hazards and keep the system functioning properly.
Level 1 support, also known as first-line IT support, is the initial point of contact for users seeking technical assistance. This level involves basic troubleshooting, issue identification, and resolution for common software problems. Level 1 support technicians triage and escalate more complex issues to higher-level support teams as needed to ensure timely and effective resolution.
In the IT industry, customer service and customer support are both crucial for ensuring customer satisfaction and maintaining a positive reputation. Customer service may involve answering general inquiries about a company’s products or services, handling billing issues, and providing assistance with non-technical problems. On the other hand, customer support in the IT industry is focused on providing technical assistance, troubleshooting, and resolving product-related issues. This may involve addressing software bugs, hardware malfunctions, or user errors.
Contact us!
Book a call or fill out the form below and we’ll get back to you once we’ve processed your request.
What happens next?
1
Once we’ve received and processed your request, we’ll get back to you to detail your
project needs and sign an NDA to ensure confidentiality.
2
After examining your wants, needs, and expectations, our team will devise a project
proposal with the scope of work, team size, time, and cost estimates.
3
We’ll arrange a meeting with you to discuss the offer and nail down the details.
4
Finally, we’ll sign a contract and start working on your project right away.
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