Web application for insurance policies management

Administration system for insurance policies creation and documents generation.

Customer

Industry

Insurance

Region

United Kingdom

Client since

2020

Our customer is a global provider of insurance products covering property and casualty, accident and health, reinsurance, and life insurance and the largest publicly traded property and casualty company in the world.

Detailed information about the client cannot be disclosed under the provisions of the NDA.

Challenge

It can be difficult to manage everything manually given the intricate processes used in the insurance sector. Insurance companies want a system that gives them a centralized view of product and policy data, reduces errors, and speeds up service delivery. Organizations may accomplish all of that and much more with the help of insurance policy management software.

Since customers believe purchasing insurance is a tiresome process, they usually opt for companies offering a more enjoyable experience. Since they submit insurance claims during some of their most stressful moments, they need communication with their insurance carriers to be as easy and convenient as possible.

Due to the fact that most insurance activities are still performed manually, insurance companies are overwhelmed with paperwork. Keeping up with continuously changing rules manually is impractical in terms of cost and time.

Our client has set an ambitious yet achievable goal to digitize insurance and thereby create more robust, transparent and economically efficient interconnected InsurTech products. They were looking for a software development company that could build a user-friendly and quick-loading web application for the insurance sector so that their customers could quickly and easily buy an insurance policy and report an incident.

Solution

Our engineering team has delivered a robust policy management web application that handles the entire policy lifecycle. Tailored to meet the current needs of the insurance industry, the app provides a centralized view of policy approval workflow, approvals and reviews, and communication.

Insurance software is no longer a fad. Digitization has made it easier for the insurance industry to conduct routine operations and focus more on administration and management. In addition to connecting insurers and clients, web applications for insurance help organizations improve a wide range of procedures, enabling them to elevate their services to a whole new level.

Our dedicated development team has built a web application that allows the client to reduce the time required to provide and manage the full life cycle of insurance policies and improve user experience for customers, brokers and administrators.

Our responsibilities at this project included developing the front-end and back-end functionalities and implementing the business logic. We created an entirely new database design, rebuilt existing forms, and created new ones to handle massive amounts of data.

This system allows you to add new brokers and clients in the system, as well create, modify, delete and migrate insurance policies by filling in a large number of tables and forms on the UI, receive documents in PDF formats based on the entered data, and manage large volumes of data.

Additionally, the app ensures enhanced customer service for its end-users by allowing them to view their insurance information quickly. The client-side allows policyholders to log in, apply for insurance, fill out forms, make online payments, and check their policy eligibility.

Furthermore, we developed a number of features that help prevent communication breakdowns with carriers and customers, such as task management, automated alerts, and communication tracking.

Responsibilities & achievements of our dedicated development team:

database design;
business logic implementation according to business requirements;
REST API implementation;
bug fixing;
front-end and back-end features implementation;
development of new forms and modification of existing ones.

Technologies & tools

Backend

Java 8, Java EE, ExtJs, Spring, Jakarta Jax-RS, DB2, MyBatis, Jenkins, Swagger, Kafka

Frontend

JavaScript, React, Redux

Data

GraphQL, Oracle DB, Solr, Azure

Process

Innowise collaborated with the client’s internal development team to understand every little detail of the future product and paid careful attention to even the smallest nuances. While working remotely as a software development team, our specialists effectively created all required functionality.

We recommended our client to create a web application that is compatible with all devices and web browsers and has an easy-to-use interface. Our software engineers explained that web apps can operate on low-data networks and adjust their responsiveness to the browser or the device, as well as scale the content up or down. Web apps tend to provide better and faster service delivery since there is no need to download the app from any store. It can be quite beneficial for a utility or service provider, such as an insurance company, where accessibility is prioritized.

Our dedicated team also adopted a very scalable perspective so that we could introduce additional insurance products. It allowed us to develop a web app for insurance that can quickly scale and meet future demand.

Team

Java Developers

React Developers

Results

With our solution, the client was able to significantly reduce costs on managing insurance policies, and improve the productivity of insurance agents by enabling them to process applications faster. It provides an efficient and easy-to-manage admin panel that enables data control and condition updates as needed.

All insurance calculations are made with high accuracy thanks to a complex logic implemented by our team. This step was crucial to build a regulatory-compliant web application.

The solution we’ve delivered is ready for scaling by adding new features in the future.

Project duration

2020 - Ongoing
The project is still ongoing, at this stage we support the app and implement new functionality

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