TV distribution and billing management: increased customer satisfaction rate and reduced maintenance costs

Innowise has developed a software solution that manages devices connected to the TV distribution network and billing procedures.

Customer

Industry

Media & Entertainment

Region

Client since

2022

Our client is a small-scale vendor that builds software for the media and entertainment industry. Based in the EU, the company supplies its products to universities, radio stations, national broadcasters, and other institutions.

Detailed information about the client cannot be disclosed under the provisions of the NDA.

Challenge

Our client was already doing a great job streaming video content to TVs in hospitals and care homes. They had the content part down, but there was a major hiccup — they had no way to remotely manage the devices that were receiving all that content. If they needed to do any kind of software maintenance — like pushing an update or troubleshooting an issue — they had to physically send someone out to the location.

On top of that, their billing system was an issue. They were using the outdated third-party software that didn’t talk to their distribution network at all, and that made managing invoices and payments difficult.

They turned to Innowise to simplify their billing and device management.

Solution

Innowise built a centralized solution for the client to manage all the devices connected to their TV distribution network. Plus, we integrated a billing system that made it easy for them to cancel subscriptions and send out invoices to customers.

Device management platform

One of the main components of our solution was the device management platform. Once the necessary software was installed and set up on a device, the client’s team could connect it to the network and get the content streaming right away.

But we didn’t stop there. We added several features that made managing these connected devices easier. The client’s team could remotely push software updates to all devices to give them new features and protect their integrity. The platform’s organized interface made it easy to spot any devices with disrupted service, and the detailed performance analytics gave the support team all the info they needed to quickly solve issues.

Service management was another big thing. Depending on the subscription status of each device, the client could turn the service on or off with just a click. This flexibility allowed them to scale their service up or down quickly, or isolate any devices that were causing problems.

Billing management system

We also integrated a comprehensive billing system that works seamlessly with all the device management features. This integration allowed the client to easily manage customer subscriptions and automate the whole billing process.

The billing system was built to automatically generate invoices based on the services each customer subscribes to. As soon as a device is hooked up to the network and activated, the system calculates the charges. This way, the billing is always spot on, and the client’s service team has less manual work.

And it doesn’t stop there — the billing system also offers flexible subscription management. The client can easily adjust subscription plans: for example, give their customers options from basic packages to premium content bundles. When a customer changes their plan, whether upgrading or downgrading, the billing system adjusts the charges in real-time, so everything is always accurate.

The integration also makes it super easy to handle subscription cancellations — if a customer decides to cancel, the system can immediately deactivate their devices and halt any future billing.

Lastly, we implemented financial reporting into the billing system. Detailed reports offer insights into revenue streams, outstanding invoices, and payment statuses, helping the client make informed business decisions and keep their cash flow healthy. Plus, the system’s analytics capabilities allow the client to track billing trends and customer behavior, spot opportunities for new services and targeted marketing strategies.

Technologies

Embedded

Frontend

VanillaJs

Backend

Express, Restify

Database

MariaDB, MySQL, MongoDB, Redis, Galera, MaxScale

VCS

Git, GitHub

DevOps

BASH, npm

Job processing

Bull

Logging/Monitoring

Graylog

Media processing

FFmpeg

Documentation

Sphinx

Process

Once we gathered and documented what the client needed, Innowise jumped right into development. We went with the Scrum method, running one-week sprints and holding meetings three times a week to tackle any pressing issues. We used Slack and Jira to keep track of tasks and talk about the project with the team. Every week, the project manager would do a Teams call with the client to give them a rundown of how things were going with the development.

Team

Project Manager

Back-End Developer

Front-End Developer

Big Data Engineer

Results

Innowise’s solution has been a real game-changer for our client. With the new platform, they no longer have to send out technicians to update or fix devices — everything’s handled remotely. Issues get fixed faster, and updates roll out across the network in no time.

The integrated billing system has taken a load off their shoulders, automating invoicing and subscriptions. Less manual work, fewer errors, and payments come in like clockwork. Plus, with real-time adjustments, they can offer customers a more flexible, on-the-fly service. and financial reporting features give them a clear picture of revenue and customer behavior.

Project duration

September 2022 - Ongoing

37%

reduction in maintenance costs

20%

increase in customer satisfaction rate

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