Salesforce integration services: 75% innacuracy reduction in drug testing

Innowise has integrated Salesforce to transform the way a pharmaceutical company collects, reconciles and analyzes vast amounts of data from multiple sources which has resulted in improved data quality and streamlined processes.

Customer

Industry

Healthcare

Region

Client since

2022

Our customer is a global pharmaceutical company that specializes in testing and developing drugs to treat various diseases.

Detailed information about the client cannot be disclosed under the provisions of the NDA.

Challenge: Streamlining drug testing with Salesforce data integration

Drug testing is a critical process for pharmaceutical companies to ensure the safety and efficacy of their products. It involves collecting and analyzing data from various sources such as clinical trials, laboratory experiments, and patient records to provide a comprehensive view of the testing process. However, the drug testing process has become progressively intricate and demanding due to the immense volumes of data generated and the necessity to consolidate it into a unified perspective.

Our client presented us with a specific challenge of integrating data from diverse sources, scattered across various systems, written in different languages, and located in different regions. This situation led to the existence of multiple databases that needed to be consolidated into a single unified system. To address this issue, we proposed Salesforce data integration, leveraging the power of the cloud-based platform to harmonize data collection and analysis processes across multiple regions and languages. This implementation would empower our client to effortlessly collect, analyze, and exchange data, significantly enhancing their efficiency and effectiveness.

Solution: Salesforce data warehouse integration to streamline processes and enhance security

Following our recommendation of Salesforce as a viable solution to the client's data integration challenge, we collaborated with them to implement and customize the platform according to their unique requirements. Salesforce enabled the client to standardize data collection and analysis across their entire organization, resulting in a more cohesive and accurate dataset.

The integration provided the following benefits to the client:

Improved data collection: By integrating Salesforce with their various systems, our client was able to gather data from multiple sources, such as laboratory research, regulatory documentation, third-party clinical trial results, and academic and scientific research findings. This integration streamlined the data collection process, reduced manual errors, and enhanced data quality.
Reconciled data: The data integration in Salesforce facilitated the reconciliation of disparate data sources, creating a unified view. This minimized inconsistencies, identified information gaps, and enabled well-informed decisions based on reliable data.
Streamlined processes: We helped the client to automate data collection, reconciliation, and analysis, resulting in time and resource savings. This automation allowed them to focus more on critical tasks.
Advanced security: We established secure data access protocols for different departments in compliance with the client’s regulations. Given the significant value of pharmaceutical data, especially research and its outcomes, we prioritized data leak protection to ensure the integrity and confidentiality of the client’s valuable assets.

Technologies

Front-end

Lightning Web Component, JavaScript, Aura Web Component, SLDS, Lightning Design System

Back-end

Apex

Cloud

Sales Cloud, Experience Cloud

VCS

Git, GitHub

DevOps

GitHub Actions. DataDog, Nginx, Docker, Docker Compose

Process

The project was divided into multiple stages to ensure effective fulfillment of the client’s needs. Initially, we conducted a comprehensive analysis of the client’s existing data systems, meticulously identifying the root causes of the problem. Subsequently, our team recommended Salesforce as the ideal solution to seamlessly integrate the client’s diverse data sources into a unified system.

To foster an iterative, adaptable, and transparent development process, we implemented Scrum methodology, encompassing daily stand-up meetings and monthly demos. This approach enabled us to maintain continuous feedback loops and ensure the client’s involvement throughout the project lifecycle.

Following the strategic recommendations, we proceeded with the Salesforce data warehouse integration and configuration to meet the client’s precise requirements. Close collaboration between Innowise and the client ensued to seamlessly integrate the platform with their existing data systems. Furthermore, our team delivered comprehensive training and provided ongoing support to empower the client’s staff to utilize the platform proficiently.

Our specialists maintained consistent communication and collaboration with the client throughout the project. We shared regular progress updates, actively seeking valuable feedback and suggestions. This proactive approach facilitated prompt adjustments and optimizations.

Team

Project Manager

Scrum Master

Salesforce Developers

QA Specialists

Results: Data integration in Salesforce has led to 49% reduction in drug testing time

We provided Salesforce integration services to address the challenges associated with collecting and analyzing extensive data from various sources. We provided a cost-effective solution to streamline drug testing processes, resulting in improved data quality and a significant decrease in manual errors.

The successful integration of Salesforce not only facilitated data standardization and analysis across the entire organization but also upheld the pharmaceutical company’s commitment to ensuring safety and efficacy in their drug testing protocols.

In its entirety, our solution proved to be a valuable asset for fulfilling the pharmaceutical company’s data integration requirements, enabling them to maintain a competitive edge in the industry.

Project duration

January 2022 - Ongoing
Currently, our team provides project support

49%

reduction in drug testing time

75%

reduction in inaccuracies

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