Hotel management software development: 43% revenue growth for the client

Innowise has developed innovative and multifunctional software for hotel management that effectively streamlines and automates hotel operations.

Customer

Industry

Tourism

Region

Italy

Client since

2021

Our client is one of the leading real estate agents in the hotel industry. They specialize in purchasing hotels and business development.

Detailed information about the client cannot be disclosed under the provisions of the NDA.

Challenge: Hospitality software development as an effective solution to enhance efficiency and customer satisfaction

As hotel owners open a new establishment, they encounter a plethora of new obstacles to ensure the maintenance of their property. From overseeing bookings to providing exceptional customer service, hoteliers must anticipate and be ready to tackle the demands of a thriving hospitality business.

Our client approached Innowise with the idea of hotel management software development, aiming to create a tool that optimizes hotel operations and guarantees a high level of customer satisfaction. This innovative solution is specifically designed to assist hoteliers in efficiently managing their business and effortlessly handling any challenges that arise.

Solution: Developing advanced property management software for hotels to streamline their operations

The primary task was to define the components of the future software for hotel management and ensure their successful operation. During the analysis, we determined that the system would include the following modules: central reservation system (CRS), channel management, front-desk operations, CRM and customer data management, and back-office. After that, we began developing each component.

Central reservation system

The central reservation system (CRS) acts as a central database that stores all the information about the availability of hotel rooms and assists customers in searching, comparing prices, and making reservations.Moreover, the intelligent system enables the hotelier to easily adjust their prices and availability based on demand and other market conditions. This helps the company to maximize their revenue and ensure that they provide customers with competitive pricing.

Thus, a well-designed and reliable CRS has become an essential part of our client’s travel-related business solution and offers significant advantages:

Room booking: The hotel staff can view the real-time availability of rooms and manage reservations, cancellations, and modifications. This feature also allows hotels to set varying room rates based on factors such as room type, occupancy, and length of stay.
E-payment processing: Hotels can securely process electronic payments for room reservations, bookings, and other services. This provides guests with greater convenience and accessibility, as they can make payments from anywhere and at any time.
Room inventory and allocation management: Hoteliers can monitor and control their inventories in real-time, while also quickly allocating rooms according to customer preferences.
Reservation emails: Automatic generation and sending of reservation emails to guests as soon as their bookings are confirmed ensure that guests receive prompt and accurate information about their reservations.
Activity booking: Guests can easily book a wide range of activities and experiences, such as spa treatments, tours, excursions, and other leisure activities, all in one place. This enhances the guest experience and increases overall guest satisfaction.

Channel management

Innowise delivered a robust channel management solution for our hotel industry client, which included a combination of innovative technology and industry-specific expertise. Our solution enabled the client to efficiently manage their bookings across various channels, including global distribution systems (GDS), online travel agencies (OTAs), and other third-party platforms. By implementing our solution, the client was able to optimize their occupancy and revenue by ensuring that real-time information on room availability was accurately reflected across all channels. This allowed them to expand their reach and attract a wider audience, resulting in a significant increase in bookings and overall business growth.

Front-desk operation

To streamline the front-desk operations, we provided a solution that enabled front-desk managers to efficiently manage the check-in and check-out process, track room reservations, and process payments, resulting in a seamless and hassle-free experience for guests.Our system also ensured that rooms were always prepared and ready for guests upon arrival, a crucial factor in providing exceptional customer service. This not only enhanced the guest experience but also enhanced the efficiency of the overall operations of the property.

CRM and customer data management

Our team of experts developed a comprehensive CRM system that allowed the client to store and organize guest data, including their preferences, booking history, and feedback, in a centralized database. This helped the client tailor their services to better meet their guests’ needs, and increase customer loyalty, repeat bookings, and revenue.

Back-office

This module is designed to streamline administrative operations by effectively managing the hotel staff. The back-office includes the following features:

Staff management ensures that employees are engaged and performing at their best. This, in turn, can help improve guest satisfaction and drive revenue for the client’s hotel.
Consumption costs and hotel spendings analysis helps to track and optimize expenses, plan budget, and improve the overall financial performance of the hotel.
Inventory analysis is essential for hoteliers to manage their inventory efficiently and avoid overstocking or understocking of supplies.
Sales and management of promotional campaigns plays an important role in attracting new customers, retaining existing ones, and optimizing the marketing strategies to achieve higher business goals.
Review management is an essential tool to maintain online reputation, improve guest satisfaction, and attract new customers.

Technologies

Front-end

React, TypeScript, Redux, Redux-toolkit, Material-UI, Jest, React Testing Library, Cypress.js, Chart.js, Stripe, Socket.io.

Back-end

Java 17, Spring Boot, Spring Cloud, Hibernate, Kafka, Redis, ELK stack, Sabre GDS.

Cloud

Elastic Beanstalk, DynamoDB, AWS Grafana, IAM, SNS, SQS, KMS, RDS (PostgreSQL), S3, SES.

Process

We started working on this project with requirements gathering. Our business analysts conducted interviews with the client to understand all the challenges hotels face. Based on this information, our team negotiated on the system components and process flows that would best meet the client’s goals and objectives. Our development team then designed a solution tailored specifically for the client’s hotel and the hotel industry in general, resulting in a robust and efficient system that can increase efficiency and profitability.

Our team understands the importance of having a well-trained and knowledgeable staff when it comes to using a new system. Therefore, in addition to hospitality software development, we allocated 3 months to train the hotel staff on how to use the new system. However, the intuitive and easy-to-navigate interface accelerated the training process by 1 month.

We have chosen Agile as our primary development methodology because it emphasizes collaboration, flexibility, and continuous improvement which are principles we firmly believe in. Also, it is best-suited for our complex and multicomponent project.

By breaking down the project into 2-week sprints, we were able to demonstrate the features that had been developed and receive feedback from the client at each stage. This gave our client a strong assurance that the development process would remain on track and be fully completed within the desired timeframe, without exceeding the predetermined budget.

Team

Back-End Developers

Front-End Developers

UI/UX Designer

QA Engineers

Project Manager

Business Analyst

Results: Achieving an impressive 43% revenue growth through property management software for hotels

Innowise successfully delivered a hospitality software development project for our client, resulting in the optimization of their hotel operations. The final product is a fully-functional system that incorporates all the requested features, tailored specifically to the client’s needs.

The hotel business has seen remarkable results three months after implementing the system. The property management software has proved to be an invaluable asset, streamlining processes, saving time, and cutting costs. Its comprehensive features provide a one-stop solution for managing the hotel’s operations. Consequently, the client is now benefiting from having such a reliable and efficient system in place.

The success of the implemented solution is not only measured in profit but also in customer satisfaction and recognition. The hotel has received recognition as a top-rated hotel on TripAdvisor, indicating that their services are of high quality and that customers are satisfied with their stay.

Project duration

January 2021 - Ongoing

At this stage, we provide ongoing maintenance to ensure that the system continues to work smoothly. This includes bug fixes, security updates, and enhancements based on user feedback.

43%

impressive revenue growth

31%

increase in operational efficiency

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