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Our client is a European-based bank known for innovative, customer-focused solutions in the finance sector.
Detailed information about the client cannot be disclosed under the terms of the NDA.
The client needed a quicker, easier way for employees to access policy details, process claims, and handle customer inquiries. They sought an interactive, text and voice-driven AR solution for Apple Vision Pro to streamline internal processes and improve customer service efficiency.
To address these challenges, Innowise developed an AI-powered AR assistant for Apple Vision Pro, featuring a lifelike 3D avatar that employees can interact with via voice or text. Our task was designing the application’s interactive avatar and immersive interface, and integrating it with the client’s AI model. This integration allows the AR assistant to provide accurate, relevant answers to queries.
The core features we implemented include:
Employees can easily activate the AI assistant just by speaking a voice command. If they prefer, they can even dictate text prompts through voice recognition. This helps cut down on manual typing, speeds up conversations, and makes things much simpler, especially when employees are working on tricky or complicated tasks.
One of the standout elements of our solution is the volumetric interface, where the animated assistant appears in AR as a fully interactive avatar. This floating chat window enhances the engagement level by making responses more visually appealing and contextually immersive.
Employees can interact with the AI assistant simultaneously through augmented reality and regular “plain-screen” web applications. This setup ensures employees can easily integrate the assistant into their daily workflow without any disruptions.
We implemented a structured chat system with:
Bank-related queries often require different types of responses. Our solution supports:
The AI assistant delivers all responses through natural-sounding voiceovers, creating a fluid, human-like conversation. The system dynamically syncs lip movements and body animations that automatically match the generated speech.
Apple Vision Pro
Swift
Unity, XR Interaction Toolkit, visionOS
Thanks to the AI-powered AR assistant, the client saw significant improvements in internal efficiency and customer service quality. Employees now handle customer claims 20% faster, making the entire process simpler and less stressful. With instant voice activation and intuitive, lifelike interactions, staff can easily access policy details, answer inquiries swiftly, and streamline their daily tasks.
faster response time
increase in employee productivity
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